FAQs
Quick answers to common questions
Quick answers to common questions
We have a range of 2, 3 & 4 bedroom houses and a selection of 1 & 2 bedroom apartments, all built exclusively for renters - so you'll be sure to find one that fits everything you need.
All of our homes come with appliances included. The rest of your new home is a blank canvas waiting for you to put your stamp on it!
Applying is easy! With homes available across the UK, the first step is to find the Ascend Living development that ticks your boxes.
Each development has a selection of house types on offer. Once you’ve chosen the right home for you, drop us an enquiry or give us a call and we'll check what availability we have and get the ball rolling.
If there's a home available that suits your requirements, our team will then take you through the application process, giving us all the information we need about your circumstances before reserving your home and starting the referencing stage.
As our homes are privately rented, you’ll need to meet certain affordability criteria. Don’t worry – our dedicated team will guide you through all the details and answer any questions you have.
If you promptly complete your referencing forms, ensure your referees are ready to respond quickly, and have your move-in funds prepared, we can often facilitate move-ins within as little as 48 hours of applying!*
*For new homes only. For previously occupied homes, move-ins will depend on when the current residents vacate the property.
Throughout the application process, we’ll keep you informed every step of the way and provide updates on your estimated move-in date.
The timeline can vary based on the type of property:
Yes, references are required as part of our application process. Once your offer is accepted and the holding deposit is paid, we’ll begin the checks.
To make the process as smooth and quick as possible, it’s important to submit your online form promptly and let your referees know to expect a request. In some cases, referencing can be completed within 24 hours, but the average timeframe is typically 2-7 days, depending on how quickly documents and responses are submitted.
We partner with Let Alliance to carry out our referencing checks, but our team is on hand to guide you every step of the way.
Don't worry – these checks won’t affect your credit score!
Yes, pets are welcome in Ascend Living homes - and there’s no extra cost for having them! However, we do require you to apply for your pet, so we can keep track of all the furry residents at each development.
Before your pet moves in, you’ll need to complete a quick application form. You can also view our full pet policy for more details.
Besides the holding deposit taken upon acceptance of your offer, which will come off the balance of your move-in funds (first month's rent & security deposit), there are no other fees associated with your application.
You can view the list of our fees here.
On moving day, you’ll collect your keys either on-site or at one of our local offices. All residents on the tenancy agreement will need to bring valid ID to confirm their identity before we can hand over the keys.
Once you've got your keys, you'll then receive a welcome pack with all the key information about your tenancy with us as well as handy guides to help get you settled in.
At the start of your tenancy, we will notify all relevant utility suppliers of your move-in. However, it’s your responsibility to ensure your account details are correct and that you keep up with payments.
We take care of your front garden and any communal spaces, but your back garden is yours to maintain and keep looking fresh.
To help with this, we’ll provide a handy lawn care guide in your move-in pack!
You’re welcome to personalise your home with pictures and décor – we recommend using no-damage hanging solutions like Command Strips to avoid putting holes in the walls.
Whilst we love our residents to make their home their own, if you’d like to make more significant changes, such as painting, installing TV brackets or adding features to your garden (like sheds, patios or flower beds), please reach out to us first to request this. You can submit your request by using our Alterations Request Form.
Any changes you make will need to be reversed at your own cost when you move out, restoring the property to its original condition. This ensures any future residents can enjoy the same blank canvas as you did.
We carry out regular property checks every six months to ensure your home remains in good working condition and to address any minor issues quickly. This helps us maintain the property to the highest standard so you can continue enjoying it.
We’ll always notify you in advance before any visits. You’re welcome to be present during the property check but to save you having to change your schedules, these can also easily be completed without you being there.
To add or remove someone from your tenancy agreement, simply contact your property manager or drop us a message on our website and we’ll arrange the change for you. Anyone moving in over the age of 18 will need to complete referencing and Right to Rent checks before being added to the agreement.
Just so you're aware - the rent is per home and not per occupier, so adding or removing someone will not affect the amount of rent you pay.
Rent is paid via standing order or bank transfer on or before your rent due date. It's your responsibility to ensure any changes to your rent during your time in an Ascend Living home is reflected in your standing order.
If you want to chat with our team about any of this, give us a call or send us a message and we'll be happy to help.
If you have bad credit, don’t worry – we’re here to work with you and explore what options we have available. This may include paying a portion of your rent upfront (typically 6 or 12 months) or using a guarantor.
If you have any concerns about your eligibility, give us a call and we'll talk you through everything.
The deposit is lodged with the Tenancy Deposit Scheme, in line with Deposit Protection regulations. They will hold the deposit until your move-out, and they’ll handle any disputes about deposit deductions if you disagree with any proposed amounts.
Before you move in, you’ll receive a copy of the registration certificate for your deposit – make sure to keep this safe.
If your financial situation has changed and you no longer think you can afford your monthly rent payments, please get in touch with us as soon as possible so we can discuss your options. If your situation is temporary, we may be able to setup a payment plan to spread out your rental payments.
If you’re no longer able to stay in your current home, we’ll explore the possibility of downsizing to a smaller Ascend Living home, so you can remain in the community you know and love.
We’re committed to resolving any issues in your home as quickly as possible.
Providing the issue isn't caused by misuse or resident damage, we'll cover the cost of rectifying this, keeping your home in tip-top condition!
However as you would expect, if damage is caused through misuse or negligence, we may need to pass the cost of repairs on to you. We’ll always keep you informed if that is the case.
If something goes wrong, our 24/7 online maintenance portal makes it easy for you to report any maintenance issues within a few clicks. This will send a notification directly to our team so they can look into your request.
Within the portal, you can check the status of your request and chat directly with the team. There are also handy hints and guides to try and help you sort the problem yourself too!
We hope that you will choose to stay in your Ascend Living home but if you decide to move out, you'll need to send us an email to give written notice to end your tenancy.
Our team will then be in touch with the next steps and to arrange your move-out date. Following this, we will conduct the checkout report for your home.
To avoid you losing out on any of your deposit, we ask that you restore your home to the standard you received it when you moved in.
If there any areas that need some work following your move-out, the team will be in touch to discuss those and agree any deductions.
Once that's all agreed, we will arrange for your deposit (minus any deductions, if applicable) to be returned to you from the Tenancy Deposit Scheme.
All keys and fobs must be returned to us on the final day of your tenancy, either by returning them to the local office where you originally collected them from or via post.
If you've given notice on your tenancy, we will send you all the details for this, and we're only a phone call away if you need us!
As with moving-in, our team will notify the relevant utility companies of your tenancy ending.
However, it’s important you let us know if you changed supplier during your time at the property so we may contact the right company. Some companies may require you to also confirm you are no longer living at a property, so we always recommend you getting in touch with them too. It is your responsibility to ensure that any final bills are paid.
Monday-Thursday 8:45am-5:30pm
Friday 8:45am-4pm
Saturday-Sunday Closed
Excluding bank holidays in England and Wales
